Returns & Replacements
Refund & Return
Policy
Effective Date: April 9, 2026
1. Eligibility for Return
Returns are accepted only if:
- Product is damaged
- Wrong item delivered
- Product is defective
2. Non-Returnable Items
- Customized or personalized products
- Used or altered items
- Items without original packaging
3. Return Request
- Must be raised within 48 hours of delivery
- Share photo/video proof via email
4. Approval
Requests are reviewed within 2–3 business days.
5. Refund
- Processed within 5–7 business days after approval
- Refunded to original payment method
6. Replacement
Replacement may be offered instead of refund in applicable cases.
7. Contact
If you require assistance with a return or refund, our support team is available to help clarify any details.
info@wesoulgifts.com