Returns & Replacements

Refund & Return Policy

Effective Date: April 9, 2026

1. Eligibility for Return

Returns are accepted only if:

  • Product is damaged
  • Wrong item delivered
  • Product is defective

2. Non-Returnable Items

  • Customized or personalized products
  • Used or altered items
  • Items without original packaging

3. Return Request

  • Must be raised within 48 hours of delivery
  • Share photo/video proof via email

4. Approval

Requests are reviewed within 2–3 business days.

5. Refund

  • Processed within 5–7 business days after approval
  • Refunded to original payment method

6. Replacement

Replacement may be offered instead of refund in applicable cases.

7. Contact

If you require assistance with a return or refund, our support team is available to help clarify any details.

info@wesoulgifts.com
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